Frequently Asked Questions

How can we help?

Everything you need to know about Sunny's products, pricing, and how we work — from the free tier to custom proposals.

About Sunny's

Free Sunny's account

Sunny AI Premium

Sunny's AI Travel Advisor Copilot

Custom trips & proposal-based pricing

Billing & refunds

Impact & UNICEF

Privacy, security & trust

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Our concierge team replies 24/7.

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How can we help?

About Sunny's

What is Sunny's?

What products does Sunny's offer?

Do I need an account to use Sunny's?

What's the difference between Sunny AI Premium, the Travel Advisor Copilot, and custom-priced products?

Free Sunny's account

What's included in the free tier?

When do my free credits reset?

What happens when I hit my monthly limit?

Sunny AI Premium

What do I get with Sunny AI Premium?

How much does Premium cost?

Can I cancel anytime?

Is there a free trial?

Sunny's AI Travel Advisor Copilot

Who is Copilot for?

What's the difference between the plans?

Is Copilot a CRM or booking engine?

Can I try Copilot before subscribing?

Custom trips & proposal-based pricing

What does "custom" or "proposal-based" pricing mean?

How do I request a custom trip?

How do enterprise and host-agency partnerships work?

Are there service fees on custom trips?

Billing & refunds

What payment methods do you accept?

How do refunds work?

Will I be charged sales tax or VAT?

Do you offer annual billing?

Impact & UNICEF

How does Sunny's give back?

Where can I see Sunny's contributions?

Privacy, security & trust

Is my data safe?

Do you sell my personal data?

Who can I contact for support?

Still have a question?